Can I make changes to or cancel my order once it's been placed?

You can cancel or change order information via email within 12 hours after placing orders. After 12 hours, we're not able to make any further changes like cancel, upgrades or changes in quantities/shipping information. As DropX is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out!

All emails sent to will be handled within 1-2 business days. Please check your email regularly to get the support you need as soon as possible.

For further enquiries, please contact our Customer Service Team us via email:

In case you insist on cancelling your order, you have to pay 30% of the total value of the order you want to cancel. This fee includes: management fee, processing fee and transaction fee.