Where is my order confirmation?

An order confirmation number is only generated for online orders - once you've successfully placed your order online or via the dropxcare@gmail.com, you will receive an email containing the details of your order.

Did not receive your Order Confirmation?

Let us help you! Contact our Customer Service Department via email: dropxcare@gmail.com or via hotlinhotline number (409) 231-3808 with subject 'DRX123456 Checking' (DRX123456 is your order number)

Can I make changes to or cancel my order once it's been placed?

You can cancel or change order information via email dropxcare@gmail.com within 12 hours after placing orders. After 12 hours, we're not able to make any further changes like cancel, upgrades or changes in quantities/shipping information. As DropX is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out!

All emails sent to dropxcare@gmail.com will be handled within 1-2 business days. Please check your email regularly to get the support you need as soon as possible.

For further enquiries, please contact our Customer Service Team us via email: dropxcare@gmail.com

In case you insist on cancelling your order, you have to pay 30% of the total value of the order you want to cancel. This fee includes: management fee, processing fee and transaction fee.

Why does my order status show 'Payment Pending'?

Typically, the 'Payment Pending' status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.

Unable to reattempt payment or didn't get a payment failure email?

Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team via email: dropxcare@gmail.com with subject 'Payment Pending' and we'll send you a link for another attempt at payment!

Paid but order status has not been updated after 24 hours?

Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us via email: dropxcare@gmail.com or via phone number (409) 231-3808 with subject 'Order Whereabouts' as the concern.